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Privacy Policy

Last Updated: April 1st, 2019

 

This is the privacy policy (“Privacy Policy”) that governs how Family Self Care, Inc. and our affiliated companies (“Company”, “we”, “our” or “us”), use Personal Information (defined below) that we process in connection with your use of use of our website: www.familyselfcare.com and any other website we operate that links to this Privacy Policy (collectively, our “Site”), our mobile application (our “App”), and all software, services, extensions, subdomains, and application programming interfaces related thereto (collectively, our “Service”). We make our Service available to individuals (“user”, “you”, or “your”) to support your individual use of essential oils and related products and services (collectively, the “Products”). Please read this Privacy Policy carefully to better understand how we collect, use, and disclose Personal Information about you as you use our Service.

1. Introduction.

We are committed to respecting privacy and recognize the need for appropriate protection and management of any Personal Information that is shared with us as part of using our Service. As used in this Privacy Policy, “Personal Information” means any information relating to an identified or identifiable natural person. We may collect Personal Information from you directly through a web-form, or through software incorporated in our Service, as discussed more fully in Section 3, below.

You may choose whether or not to provide or disclose Personal Information in connection with your use of our Service. If you choose not to provide the Personal Information we request, you may still visit and use parts of our Service, but may be unable to access or use certain features, options, programs, products, and services.

Our Service may contain links to third-party websites, products, services, and advertisements that are not owned or controlled by Company. We are not responsible for the privacy practices or the content of those third party websites, products, services, and advertisements, and you visit them at your own risk.

PLEASE NOTE – THIS PRIVACY POLICY DOES NOT APPLY TO INDIVIDUALS IN THE EUROPEAN UNION.  FOR INDIVIDUALS IN THE EUROPEAN UNION, PLEASE SEE OUR GENERAL DATA PROTECTION REGULATION PRIVACY POLICY.

2. CATEGORIES OF Personal Information we collect

We and our service providers may collect, and you may consent to provide, the categories of Personal Information set forth below in order to provide our Service to you, or because we are legally required to do so:

    • Name;
    • Email address;
    • Address;
    • Gender;
    • Date of birth;
    • Photo;
    • Payment information;
    • User name;
    • Password; and
    • Communications you send to us.

3. WHEN Personal Information is Collected.

Company collects certain information that may constitute Personal Information in the following ways:

    • Contact Information.

In various areas of our Service, we provide you the opportunity to submit a form with basic contact information, such as your name, email, or mailing address. With your permission, Company uses such information to inform you of new products, technical information, and services. If you no longer wish to receive these emails, the opt-out process is described in Section 10 of this Privacy Policy.

    • Service Login Information.

We process the username and password of users to enable secure login into our Service. We process this Personal Information only as necessary to provide our Service under our http://familyselfcare.com/terms and to further our legitimate interests in protecting our Service and content.

    • Payment Information.

When you purchase the Products through our Service, third-party service providers acting on our behalf process your payment information, including your payment card details and billing and shipping addresses, to help us fulfill your order. Any Personal Information collected by such third parties will be subject to the third parties’ privacy policy, rather than this Privacy Policy. We do not store or collect any credit card information.

    • Personal Information Collected by Third Parties.

Please note that we use certain third party service providers on our Service to enhance your experience or deliver certain services. These providers may collect Personal Information about you in performing their services and/or functions on our Service. Please review Section 6(a) of this Privacy Policy for more details regarding how we use third party services.

    • Social Media.

We work with certain third-party social media providers to offer you their social networking services through our Service. For example, you can use third-party social networking services to share information about your experience on our Service and the Products with your friends and followers on those social networking services. These social networking services may be able to collect information about you, including your activity on our Service. These third-party social networking services also may notify your friends, both on our Service and on the social networking services themselves, that you are a user of our Service or about your use of our Service, in accordance with applicable law and their own privacy policies. If you choose to access or make use of third-party social networking services, we may receive information about you that you have made available to those social networking services, including information about your contacts on those social networking services.

4. Information Collected Automatically.

Certain information on our Service is collected automatically by means of various software tools. We have a legitimate interest in using such information to assist in log-in, systems administration purposes, information security and abuse prevention, to track user trends, and to analyze the effectiveness of our Service.

    • Log Files.

The information inside the log files includes internet protocol (“IP”) addresses, type of browser, Internet Service Provider (“ISP”), date/time stamp, referring/exit pages, clicked pages and any other information your browser may send to us.

    • Cookies.

We use cookies to make interactions with our Service easy and meaningful. When you visit our Service, our servers may send a cookie to your computer. Standing alone, cookies do not personally identify you; they merely recognize your web browser. We may use cookies that are session-based or persistent. Session cookies exist only during one session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you close your browser or turn off your computer. We use cookies that enable you to navigate our Service and use its features, such as accessing secure areas of our Service. Because required cookies are essential to operate our Service, there is no option to opt out of these cookies.

    • Do Not Track Signals.

Company does not track users over time and across third party websites to provide targeted advertising. Accordingly, we do not currently respond or take any action with respect to web browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of Personal Information about an individual consumer’s online activities over time and across third-party websites or online services.

    • Analytics Service.

We may use certain third party analytics services to improve the functionality, features, or delivery of our Service. We may also use these analytics services to record mouse clicks, mouse movements, scrolling activity, as well as any text that you type into our Service. For example, we use Google Analytics on our Service to track user trends and usage. For more information on Google Analytics’ processing of Personal Information as it relates to our Service, please see http://www.google.com/policies/privacy/partners/. By using a browser plugin provided by Google, you can opt out of Google Analytics.

    • Other Tracking Technologies.

When you visit our Service, we may collect your IP address for certain purposes such as, for example, to monitor the regions from which you navigate our Service. We may also use web beacons alone or in conjunction with cookies to compile information about your usage of our Service and interaction with emails from us. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular site tied to the web beacon. We may use web beacons to operate and improve our Service.

5. The Purposes For Which We Use Personal Information.

If you submit or we collect Personal Information through our Service, then such Personal Information may be used to:

    • Provide, analyze, administer, improve, and personalize our Service;
    • Contact you in connection with our Service, notifications, events, programs or offerings that you may have registered for;
    • Send you updates and promotional materials relating to our Service or the Products;
    • Provide personalized advertising to you;
    • Identify and authenticate your access to the parts of our Service that you are authorized to access; and
    • Protect our rights and/or our property and to ensure the technical functionality and security of our Service.

6. How We Disclose Personal Information.

We do not sell, lease, rent or otherwise disclose the Personal Information collected from our Service to third parties unless otherwise stated below or with your consent.

    • Our Third Party Providers.

We transfer Personal Information to our third party service providers to perform tasks on our behalf and to assist us in providing our Service. For example, we may share your Personal Information with service providers who assist us in performing core functions (such as hosting, data storage, and security) related to our operation of our Service and/or by making certain interactive tools available to you as a user. We also use third parties for technical and customer support, application development, tracking and reporting functions, quality assurance, and other services. In the performance of our Service, we may share Personal Information from or about you with these third parties so that we can deliver the highest quality user experience. We use commercially reasonable efforts to only engage with third parties that post a publicly available privacy policy.

    • Advertisers.

From time-to-time, we engage advertising services to assist us in advertising the Products and our Service. Those services may target advertisements on third-party websites based on cookies or other information indicating previous interaction with our Service.

    • Aggregate Information.

To better serve our users, business partners, and to improve our Service, Company may conduct research on user demographics, interests and behavior based on the Personal Information and other information provided to Company. This research may be compiled and analyzed on an aggregate basis, and we may share this aggregated information with our affiliates, agents and business partners. This aggregate information does not identify a user personally. Company may also disclose aggregated information in order to describe our Service to current and prospective business partners and to other third parties for other lawful purposes.

    • Business Partners.

From time to time, we may partner with other companies to jointly offer products or services. If you purchase or specifically express interest in a jointly-offered product or service from us, we may share Personal Information collected in connection with your purchase or expression of interest with our joint promotion partner(s). We do not control our business partners’ use of Personal Information we collect, and their use of the information will be in accordance with their own privacy policies.

    • In the Event of Merger, Sale, or Change of Control.

We may transfer or assign this Privacy Policy and any Personal Information to a third party entity that acquires or is merged with us as part of a merger, acquisition, sale, or other change of control (such as the result of a bankruptcy proceeding).

    • Other Disclosures.

We may disclose Personal Information about you if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our http://familyselfcare.com/terms, including investigations of potential violations thereof; (iii) detect, prevent, or otherwise address fraud or security issues; or (iv) protect against harm to the rights, property or safety of Company, our users, or the public.

7. Retention of Personal Information.

We reserve the right to retain any Personal Information as long as the Personal Information is needed to: (a) fulfill the purposes that are described in Section 5, and (b) comply with applicable law.

8. Data Security.

The privacy and security of Personal Information is important to us. Company has implemented appropriate technical and organizational measures to ensure its processing of Personal Information is performed in accordance with applicable law. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect Personal Information, we cannot guarantee its absolute security.

9. Children’s Privacy.

Our Service is intended for individuals over eighteen (18) years of age. We do not target children and do not knowingly collect any Personal Information from children under the age of thirteen (18). When a user discloses Personal Information on our Service, the user is representing to us that he or she is at least eighteen (18) years of age.

10. email communications.

You may choose not to receive future promotional or advertising emails from us by selecting an unsubscribe link at the bottom of each email that you receive from us. Additionally, you may contact us to specify your communications preferences toll free at: [1-646-968-0322]. You cannot opt out of receiving transactional emails related to the performance of our Service. Please note that even if you opt out of receiving the foregoing emails, we may still send you a response to any “Contact” request as well as administrative, maintenance and operational emails (for example, in connection with a password reset request).

11. Your California Privacy Rights.

If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of Personal Information about you by Company to third parties for the third parties’ direct marketing purposes. To make such a request, please call us toll free at: [1-646-968-0322].

12. Changes to this Privacy Policy.

As our organization changes over time, this Privacy Policy is expected to change as well. We reserve the right to amend the Privacy Policy at any time, for any reason, without notice to you, other than the posting of the amended Privacy Policy on our Service. We may e-mail periodic reminders of our notices and terms and conditions, but you should check our Service frequently to see the current Privacy Policy that is in effect and any changes that may have been made to it.

13. Contacting Us.

Any comments, concerns, complaints, or questions regarding our Privacy Policy may be communicated to us toll free at: [1-646-968-0322].