FAQ

We are here to help, because we care for you

PRODUCT

What is the SelfCare1® system and how does it work?

SelfCare1® is a smart system that blends the best of technology with the best of 4,000 years of knowledge of essential oils. A self-care machine connected to a friendly algorithm that takes care of you, every day, one dose at a time. The proprietary algorithm gives you the opportunity to choose between over 50 mind & body wellness programs utilizing eight pure organic plants extracts.

The SelfCare1® is composed of a connected device, a mobile application and a prefilled cartridge of 8 essential oils facilitating access to well-being for all.

How does it work?

  1. Once downloaded to your mobile device, select your desired program from the application.
  2. A complete formula will be delivered as a blend of essential oils adapted to your profile; the method of use (topical use, steam inhalation, olfaction); as well as our usage advice, upon your confirmation.
  3. The SelfCare1® device instantly delivers, like a coffee machine, your synergy of essential oils with precision and safety.
  4. Simply apply your blend according to the selected method of use.

What programs does SelfCare1® offer?

There are over 40 programs grouped into 8 different themes:

  1. Nose & throat comfort: Nose comfort , Sinus-free, Soft throat.
  2. Digestive comfort: Easy digestion, Bye bye, hiccup, Comfort during travel, Feeling nauseous, Zen belly.
  3. Hair vitality: Hair nutrition, Healthy & pure scalp, Hair balance.
  4. Daily care: Fresh breath, Healthy ears, Healthy and purified hands, Healthy and purified mouth.
  5. Sport & fitness: Joint comfort, Muscle relaxation, Sport on top.
  6. Healthy skin: Anti-friction, Goodbye, orange peel skin, Healthy gum, Bye bye, skin tightness, Soothed skin, Firm and toned skin, Balanced skin, Bye bye, sensitive skin, Stop hot skin, Stop those spots, After-sun freshness, Firm and youthful skin, Purified nails and feet.
  7. Fix little annoyances: Relaxed back, Block the bumps, Relaxed head, Bye bye, mosquitos, Light & toned legs, Peaceful periods, Urinary comfort.
  8. Wellness & Vitality: Relax during and after work, Detox, Boost concentration, Immunity, Intimate harmony, Menopausal comfort, Energy boost, Sweet night nuit, Zen & relax.

What is the cartridge used for?

The cartridge has been designed to work with the SelfCare1® device. Pre-filled, long lasting and recyclable, the cartridge is above all intelligent! It has a chip linked to a proprietary algorithm that defines and adapts the right recipe according to demand, while avoiding the waste of essential oils.

What's in the cartridge?

The cartridge contains 8 organic essential oils of: rosewood, tea tree, ravintsara, bitter orange leaf, peppermint, eucalyptus radiata, aspic lavender and exotic basil.

What is the oil content of the cartridge?

5ml per oil and 40ml for the whole cartridge.

How long does a cartridge last?

It depends on how many users per machine and how often you use it. While the cartridge will last up to 2 years, we estimate 8 months for a single person, 5 months for 2-3 individuals, and 3 months for 4-5 individuals based on daily usage. The machine will automatically deduct the level of oils left and will let you know when to replace the cartridge.

What is the price of SelfCare1® and what does the price include?

The full kit costs $399. This price includes the SelfCare1® device, the daily wellness cartridge of 8 organic essential oils, a glass container and an organic grapeseed oil. The device is connected to the SelfCare1® mobile app, which is available and downloadable for free from the App Store & Google Play Store.

Can I order an additional cartridge if I have already purchased a SelfCare1® box?

If you have already purchased a SelfCare1® box, you can purchase additional cartridges at any time from our website: https://familyselfcare.com/products/daily-wellness-cartridge

What is the price of the cartridge?

The cartridge alone costs $69, it is available from our e-shop: https://familyselfcare.com/products/daily-wellness-cartridge

How can I download the mobile application?

Our SelfCare1® application is available for both iPhone and Android users, here are the links to download it or please type “SelfCare1®” without space:

Android : https://play.google.com/store/apps/details?id=com.familyselfcare.selfcare1
Apple : https://apps.apple.com/fr/app/selfcare1/id1464151969

Can I order additional accessories available in the SelfCare1® box?

It is possible to order vegetable oil or additional glass containers from our e-shop: https://familyselfcare.com/collections/our-products

What is the difference between SelfCare1® and an essential oil diffuser?

An essential oil diffuser allows essential oils to be propagated in the air, while the SelfCare1® offers different methods of use of essential oils by topical use, steam inhalation or olfaction. The SelfCare1® system has been designed to facilitate access to various daily cares by plants, in a secure, faster and precise way, making aromatherapy easier.

Can I use my SelfCare1® without wifi?

Yes, your device requires a Bluetooth connection from your smartphone. However, to be able to use the mobile application, it is necessary to have a 4G or Wifi connection.

How do I maintain my SelfCare1®?

Clean the plastic parts, the aluminum base and the screen with a slightly damp clean soft cloth. If any essential oil comes into contact with a plastic part (however slight the amount), clean it immediately. Do not use a coarse cloth or any other material that could scratch the plastic parts.

The container is reusable and must always be cleaned with hot water before use. If the container used is not the one supplied with the device:
- Preferably use a glass container.
- Ensure that it can be cleaned with hot water without damaging it.

What is in the travel kit?

Our kit contains 5 mL of organic Tea tree, Peppermint, Ravintsara, Lemon Eucalyptus, Roman Chamomile, True Lavender, Clary sage, Tarragon and 30 mL of Grapeseed oil. They are USDA approved, organic, and chemotyped.

What is the price of the travel kit?

The travel kit costs $59, it is available from our e-shop: https://familyselfcare.com/products/the-travel-kit

What is the difference between the cartridge and the travel kit?

The cartridge was designed to work only with the SelfCare1® device, it is equipped with an intelligent chip, connected to the SelfCare1® device in order to be able to automatically deliver your synergies of essential oils, according to your request and at the right dosage.

The travel kit is a classic kit of essential oil bottles, with 8 essential oils and 1 vegetable oil. Please note, the travel kit is not intended for use with the SelfCare1® device, it is necessary to make the blends yourself with the kit.

The oils in the cartridge are different from those in the travel kit.

OILS

Why are there only eight essential oils in the SelfCare1® cartridge or travel kit?

At Family Self Care, we believe that you can deal with many issues with only a few essential oils. They all are very powerful and multipurpose. We have selected the eight essential oils that we believe are best suited to deal with daily health and wellness issues.

Why are the oils in the cartridge and travel kit different?

SelfCare1® allowing much more complex blends and dosages, the oils in the cartridge have been studied to maximize the number of programs as well as the effectiveness of synergies.

Are your products 100% natural?

Yes. The oils in our cartridge come from an all-natural organic producer in the south of France and the oils in our travel kit come from an organic producer based in Southern California.

Are your oils made under low temperature so the chemical constituents of the oils remain unchanged?

There is no heating of the oils. The cartridge is sealed to avoid any outside contact with the oils.

What is Aspic Lavender essential oil used for?

Aspic lavender essential oil is frequently used to soothe the skin in cases of sunburn, insect sting or jellyfish.

It is analgesic, antibacterial, antiviral, soothing, calming, healing, expectorant, immunostimulant, mucolytic, tonic and fungicide.

It doesn’t have any specific contraindication.

What is Eucalyptus Radiata essential oil used for?

The essential oil of eucalyptus radiata is frequently used for respiratory ailments of viral or bacterial origin.

It is antibacterial, anti-inflammatory, antiviral, expectorant, immunostimulant, mucolytic, spasmolytic and tonic.
It is contraindicated for children or in cases of asthma. It can be irritating to the eyes.

What is Rosewood essential oil used for?

Rosewood essential oil is often used for cosmetics and skin problems, as well as to strengthen the immune system.

It is analgesic, antibacterial, antiviral, soothing, healing, immunostimulant, sedative, tonic, fungicide and parasiticide.

It doesn’t have any specific contraindication.

What is Bitter Orange Leaf essential oil used for?

The essential oil of bitter orange leaf is mainly used to soothe and reduce anxiety, as well as for cosmetics and skin problems.

It is analgesic, antibacterial, anti-inflammatory, soothing, calming, healing, muscle relaxant, sedative and spasmolytic.

It is contraindicated in hypotension. It can cause drowsiness.

What is Exotic Basil essential oil used for?

The essential oil of exotic basil is frequently used for digestive disorders and period pain. It is analgesic, antibacterial, anti-inflammatory, anti-nausea, soothing, calming, digestive, muscle relaxant, estrogen-like, sedative, spasmolytic and tonic.

It is contraindicated for children and people with liver problems. It can be irritating to the skin and the eyes.

What is Ravintsara essential oil used for?

The essential oil of Ravintsara is frequently used for viral diseases, especially respiratory ones.

It is antiviral, expectorant, immunostimulant, mucolytic and nerve tonic.

It doesn’t have any specific contraindication.

What is Peppermint essential oil used for?

The peppermint essential oil is frequently used for digestive disorders.

Its range of properties includes analgesic, antibacterial, anti-inflammatory, anti-nausea, antiviral, digestive, mucolytic, muscle relaxant and antispasmodic.

People suffering from liver or gallbladder disorders are not advised to use it.

It is highly volatile and can provoke eye irritation.

What is Tea Tree essential oil used for?

The tea tree essential oil has a powerful broad spectrum of anti-infectious properties. Amongst others, it is frequently used for oral, ENT and gynecological infections.

It is analgesic, antibacterial, anti-inflammatory, antiviral and immunostimulant.

People suffering from liver disorders are advised not to use it.

It can provoke skin irritations.

What is Roman chamomile essential oil used for?

The Roman chamomile essential oil is frequently used for stress and anxiety issues as well as insomnia.

It is anti-inflammatory, soothing, calming, sedative and antispasmodic.

It doesn’t have any specific contraindication.

It may cause drowsiness.

What is Tarragon essential oil used for?

The essential oil of tarragon is frequently used for digestive pain and allergies.

It is analgesic, anti-nausea, digestive, muscle relaxant and antispasmodic.

People suffering from hormonal disorders are advised not to use it, as well as children under age 7.

What is Lemon Eucalyptus essential oil used for?

The lemon eucalyptus essential oil is frequently used for many problems linked to pain or inflammation and like citronella to repel mosquitoes.

It is analgesic, anti-inflammatory and insect repellant.

It does not have any specific contraindication.

What is True Lavender essential oil used for?

The lavender essential oil is known to be polyvalent. It is frequently used for anxiety problems as well as skin disorders.

It is antibacterial, anti-inflammatory, antiviral, soothing, calming, assists with scarring, muscle relaxant, sedative and antispasmodic.

It doesn’t have any specific contraindication.

What is Clary Sage essential oil used for?

The essential oil of Clary sage has a hormonal property similar to estrogens.

It is frequently used for concerns linked to hormonal de-regulation. It is circulatory, estrogen-like and antispasmodic.

People with hormonal disorders are advised not to use it.

What is Grapeseed Oil essential oil used for?

Grapeseed vegetable oil is both antioxidant and nourishing, it is ideal for use in diluting essential oils. It allows essential oils to pass into the blood and penetrates the skin more deeply.

Can I use other carriers to dilute my essential oil blends?

For topical use: you can use another vegetable oil of your choice if you wish, as long as it is suitable for your skin. However, we recommend that you use grapeseed oil which is particularly suitable for aromatherapy.

For steam inhalation: Hot water is the ideal carrier for steam inhalation.

For dry inhalation: there is no need for a dilution carrier.

What are our bibliographic sources?

  • Aromathérapie, Dominique Baudoux, Dunod, 2017
  • Le grand guide des huiles essentielles, Dr Fabienne Millet, Marabout, 2015
  • Aromathérapia : Tout sur les huiles essentielles, Isabelle Pacchioni, Aroma Thera, 2015

ORDER AND PURCHASE

How to track my order?

You can log into your account that you have previously created when ordering. Access to the website menu, then click on "Account". Then you can view all of your completed orders.

How can I be sure that my order has been taken into account?

Once your order is validated, a confirmation message will appear on our site. A few minutes after your purchase, you will receive an order summary by email.

When will my order ship?

Your order is prepared and shipped within 48 working hours (on average) and depending on the stock status from receipt of payment. You will then receive an email notifying you of the shipment and providing you with the tracking number. This tracking number will allow you to follow the progress of your package.

What payment methods do we accept?

We accept payment by Credit Card (Visa, Mastercard, Amex, Diners Club, Discover, Elo, JCB) Apple Pay, Google Pay and Shop Pay.

All our online transactions are of course secured by the SSL (Secure Socket Layer) encryption process. By making your payment by credit card you will be automatically switched to the payment server of our partner Shopify Payments. Only this company keeps your bank details and at no time will your bank details pass through the Family Self Care computer system.

How can I get my invoice?

For any order, you can access the corresponding invoice in your personal space on our website.

Are there any price differences in the products?

Costs of goods may vary according to the country of origin.

SHIPMENT

What is the delivery delay?

Delivery time is less than a week (on average), depending on stock and location of delivery. If you have not received your order after 7 days, you can contact us by email support@familyselfcare.com or by WhatsApp on +33641966162.

During the holiday season, the deadline may be extended by a few days.

How are our delivery rates calculated?

Shipping options can be found on the checkout page. They depend on the weight of the package, the location, and the delivery method you have chosen. Our prices are indicated in dollars.

Family Self Care may, as part of its commercial activity, offer promotional offers or price reductions over a specified period. Costs may vary according to location and date of arrival. Customers are solely responsible for costs of shipping.

Do you ship internationally?

To date we only provide deliveries to the USA.

AFTER-SALES SERVICE AND WARRANTY

How can I contact the Family Self Care support service?

You can contact the support service by email at support@familyselfcare.com or by WhatsApp at +33641966162.

Is there a quality guarantee?

You benefit from a two (2) year warranty from delivery of the SelfCare1 Product.

If a defect is found, we undertake to either exchange or reimburse the defective product (s).

In this case, we also undertake to reimburse you for the return costs within fourteen (14) days.

For any complaint, you can reach our customer service by e-mail: support@familyselfcare.com or by WhatsApp at +33641966162.

RETURN

What are the return policies?

If you are unsatisfied with your purchase from familyselfcare.com for any reason, you have 30 days from the date of shipment to return your product to us.

You have to notify your decision by written declaration specifying your name and first name, email, address, telephone number and order date:

- by email: support@familyselfcare.com

The refund will be in accordance with the payment method you used when ordering online. Be careful, however, to receive a refund, your product must not have been opened and in perfect condition in its original packaging.

How do I return my product?

If you meet the conditions of our return policies, you must comply with the following instructions.

Your product must be returned to us within 14 calendar days in its original unopened packaging. Upon receipt of your product if you meet the conditions, you will be reimbursed within one month. Your refund will be made by the same means of payment that you used during the initial transaction.

  +1 (516) 754-65-51

  contact@familyselfcare.com

STILL HAVE ANY QUESTIONS?

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